Customer support is a key function of all companies in the business of selling products. It can mean the difference between profit and loss for the company. It can mean the difference between making and breaking the relationship between the company and its customers. Customer service agents, customer support consultants, or customer support assistants interact frequently with clients to resolve problems, process orders, and give advice about an organization’s products and services. Qualifications include good verbal communication, problem-solve, and computer skills, which are often required in telephone sales and service.
There are many responsibilities that customer support representatives have in their daily work. They may communicate directly with the customer to ensure that the order goes through correctly. They are also responsible for basic transaction preparation like recording the order, receiving and opening customer statements, preparing statements for the accountants, and other accountants, preparing statements for management and other executives, greeting customers at the front door of the company, handling billing questions, and many more. Customer service agents also receive complaints and other information from clients and help resolve them. They usually stay in contact with the client on a regular basis, answer phone calls, emails, letters, and faxes, and follow up with old customers on a regular basis.
Many customer support representatives are self-employed, although they may occasionally work for a larger corporation as part of a mixed workforce. Working at a variety of companies and in a variety of positions helps them develop different skills and gain a wide knowledge of how different companies operate. For this reason, having a variety of certifications allows them to specialize in a particular area of responsibilities, helping them with their career development. For example, some specialize in accounting, billing, customer service, finance, and even training. Below is a list of the various certifications that these professionals earn.
The most common certificate offered to Customer Support Representatives is a Associate’s in Accountancy. This is generally a two-year program that is often offered through an accredited university or business school. It usually requires at least a bachelor’s degree and requires students to successfully complete courses in communication skills, business management, decision making, general management, auditing, management, risk management, productivity, time management, cost accounting, ethics, and customer experience. Some of the core courses required courses in communication skills, cost accounting, statistics, managerial decision making, interpersonal communication, technical writing, project management, and training or seminars on ethics.
The second type of Customer Support Representative job description that is used is the Certified Fraud Examiner (CFE). This is a two-year program which requires students to successfully complete classes in forensics, investigation, ethics, criminal law, and management. Some of the core courses required courses in data security, management, ethics, time management, cost accounting, computer forensics, computer technology, and risk management. Some of the duties that a CFE may perform include performing risk assessments, risk control, fraud analysis, policy enforcement, and risk education. These duties are further classified as fraud prevention, management, and enforcement.
One of the most important aspects of being a Customer Support Representative is the ability to communicate with others effectively. Many times, it is very apparent what the responsibilities for these roles entail. Often times, there is a list of responsibilities, each with their own set of duties. However, there are also several different levels of Responsibilities. These levels usually depend upon the level of the company or department in which the customer support representative works.
For instance, in the case of the largest companies, there are entire divisions of Customer Support Representatives working directly under the managers. In these cases, these professionals are often referred to as “hubcap”. Hubcaps are essentially employees who are in charge of a certain department within a company. The difference between a hubcap and a full-time employee is that a hubcap may have more than one job. On the other hand, full-time employee typically only have one job, generally in Customer Service. If you want to know more about the various types of Customer Support Representatives, there are many websites where you can find information on the jobs that they hold, the different job titles, the responsibilities of these employees, as well as where you can find them.
The responsibilities that a customer support team may have also varies depending upon the type of company that they work for. Some large companies have a single Customer Support Representative for every department. On the other hand, smaller companies often have Customer Support teams for each department. Usually, these departments consist of just one person. If you are considering a career in this field, it is very important that you are aware of all the responsibilities that you may be required to fulfill. As such, you should do some research into what the job actually entails, both in your area and nationwide.